Placing an order on our website is super simple.

1. Browse our collection to discover jewellery styles you’d love to personalise.
2. On each product page, you’ll find useful details like price, character limits, and size dimensions, along with a step-by-step menu to guide you through personalisation.
3. Fill in the customisation fields for material, engraving (watch the character limit!), stones, and chain length, if applicable.
4. When everything looks good, click ADD TO BAG to confirm your selection.
5. Got a promo code? Enter it at checkout to redeem your discount.
6. Click PROCEED TO CHECKOUT, then enter your contact, shipping, and payment information.

Once your order is confirmed, you'll be taken to a confirmation page and receive an email with all the details — your custom Bluvvy piece will soon be in production!

✨ Start personalising your new favourite jewellery today.

Once you’ve completed your purchase, we will send you an Order Confirmation email.

We accept all major credit cards, as well as payments made through PayPal.

📦 All payments must be completed in full before your order is shipped.

To pay, simply click “Continue to Checkout” or “PayPal Checkout” from your shopping bag. Once you enter your contact info, you’ll be redirected to the secure payment platform.

We currently accept the following payment methods:
💳 Visa
💳 MasterCard
💳 American Express (Amex)
💳 Diners Club
💳 Discover
💸 PayPal

Need help during checkout? Our support team is always here to help.

At Bluvvy, your online security is our top priority. We never store any financial information on our servers at any stage of your shopping experience.

To ensure your personal data remains protected, we partner with trusted and reputable third-party hosting services and payment providers.

All credit card transactions are processed securely through Shopify Payments. Your payment details are transmitted using their encrypted and digitally signed protocols, making the process both secure and tamper-proof.

Shopify Payments is Level 1 PCI DSS compliant, which is the highest level of payment security certification.
Shop confidently — we’ve got your back.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

925 sterling silver, 10k–18k gold, natural gemstones and diamonds.

With proper care, our pieces age beautifully. A care card is included.

Yes — everything is nickel-free and lead-free.

Yes. Initials, names, dates, and birthstones are available on select items.

No, but if there's a production error, we will replace the item free of charge.

Usually 7–14 business days.

Ready-to-ship: 1–3 business days

Made-to-order: 5–10 business days

Yes, we ship worldwide.

Yes — tracking info is emailed once your order ships.

Returns are accepted within 14 days on unused, non-customized pieces.

Yes — 3-month warranty for manufacturing defects like loose stones or plating issues.

Yes. All pieces come in our signature box, ready to gift.

Yes — just leave your message during checkout.

Yes. As direct manufacturers, we support bulk orders for brands, retailers, and special events.

Absolutely. Custom engravings, logos, packaging or exclusive designs can be developed for your brand or event.

Please reach out via email at info@bluvvy.comwith details about your request.