CUSTOMER HELP
If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).
Ordering
How do I place an order at Bluvvy?
Placing an order on our website is super simple.
- Browse our collection to discover jewellery styles you’d love to personalise.
- On each product page, you’ll find useful details like price, character limits, and size dimensions, along with a step-by-step menu to guide you through personalisation.
- Fill in the customisation fields for material, engraving (watch the character limit!), stones, and chain length, if applicable.
- When everything looks good, click ADD TO BAG to confirm your selection.
- Got a promo code? Enter it at checkout to redeem your discount.
- Click PROCEED TO CHECKOUT, then enter your contact, shipping, and payment information.
Once your order is confirmed, you'll be taken to a confirmation page and receive an email with all the details — your custom Bluvvy piece will soon be in production!
✨ Start personalising your new favourite jewellery today.
How Do I Know My Order Is Confirmed?
Once you’ve completed your purchase, we will send you an Order Confirmation email.
How Can I Pay for My Order at Bluvvy?
We accept all major credit cards, as well as payments made through PayPal.
📦 All payments must be completed in full before your order is shipped.
To pay, simply click “Continue to Checkout” or “PayPal Checkout” from your shopping bag. Once you enter your contact info, you’ll be redirected to the secure payment platform.
We currently accept the following payment methods:
💳 Visa
💳 MasterCard
💳 American Express (Amex)
💳 Diners Club
💳 Discover
💸 PayPal
Need help during checkout? Our support team is always here to help.
Is Shopping at Bluvvy Secure?
At Bluvvy, your online security is our top priority. We never store any financial information on our servers at any stage of your shopping experience.
To ensure your personal data remains protected, we partner with trusted and reputable third-party hosting services and payment providers.
All credit card transactions are processed securely through Shopify Payments. Your payment details are transmitted using their encrypted and digitally signed protocols, making the process both secure and tamper-proof.
Shopify Payments is Level 1 PCI DSS compliant, which is the highest level of payment security certification.
Shop confidently — we’ve got your back.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Products & Materials
What materials do you use?
925 sterling silver, 10k–18k gold, natural gemstones and diamonds.
Do your pieces tarnish?
With proper care, our pieces age beautifully. A care card is included.
Are your pieces hypoallergenic?
Yes — everything is nickel-free and lead-free.
Personalization
Can I personalize my jewelry?
Yes. Initials, names, dates, and birthstones are available on select items.
Are personalized items returnable?
No, but if there's a production error, we will replace the item free of charge.
How long do custom gold or diamond items take?
Usually 7–14 business days.
Shipping
Can I return my order?
Returns are accepted within 14 days on unused, non-customized pieces.
Is there a warranty?
Yes — 3-month warranty for manufacturing defects like loose stones or plating issues.
Gifts & Packaging
Is gift packaging included?
Yes. All pieces come in our signature box, ready to gift.
Can I add a gift note?
Yes — just leave your message during checkout.
Wholesale & Bulk Orders
Do you accept wholesale or bulk orders?
Yes. As direct manufacturers, we support bulk orders for brands, retailers, and special events.
Can I customize bulk orders?
Absolutely. Custom engravings, logos, packaging or exclusive designs can be developed for your brand or event.
Please reach out via email at info@bluvvy.com with details about your request.