FAQs

Choose your design, finish and size, complete any personalization fields, then add the item to your bag. Review all details before completing checkout.

Check your email for your order confirmation, including your spam or promotions folder. If you cannot find it, contact us with the email address used at checkout.

The payment options available for your location are shown at checkout.

Contact us as soon as possible with your order number and the requested change. We will check the order's progress; changes may not be possible once production or dispatch has begun.

Use the name, initial, engraving or birthstone fields on your chosen product page. Options vary by design. Check spelling, capitalization, size and the order of details before placing your order.

Some designs allow multiple details. Choose from the options shown on the product page, or contact us before ordering if you are unsure.

Personalized items cannot be returned or exchanged for a change of mind. If your item is faulty, damaged or incorrect, contact us so we can put it right. Your statutory consumer rights remain unaffected.

Our published estimates are 4–7 days for US Standard, 7–10 days for EU Standard and 2–3 days for US & EU Express, including production time. Check the available service and destination estimate when ordering. See our shipping policy for details.

Eligible items can be returned within 30 days of delivery. They must be unworn or unused, with tags and original packaging, and accompanied by proof of purchase. Contact us before sending anything back. See our refund policy for exclusions and instructions.

Please contact info@bluvvy.com with your order number, a description of the issue and clear photos so we can help resolve it.

Bluvvy jewelry comes with a two-year quality guarantee. If a quality fault appears during normal use, email info@bluvvy.com with your order number and a clear photo. We will help arrange a repair or replacement for a covered fault. This guarantee does not limit your statutory consumer rights.

Materials and finishes vary by design. Read the specific product details for the piece you choose. Our materials page explains common terms.

Follow the product-specific care instructions. Water resistance varies with the metal, finish, stones and other details; see our jewelry care guide.

Check the listed metal and finish for your chosen design. If you have a known allergy, contact us for material details before ordering.

Your jewelry is presented in luxury gift packaging, ready for a thoughtful moment. Any additional options are shown on the product page.

Yes. Visit our wholesale page and contact us with your business details and the designs you have in mind.